Onboarding Manager (January 2023)

Permanent employee, Full-time · Bertrange, Luxembourg

About fundcraft
fundcraft is a fast-growing, tech-powered fund services provider, aiming to revolutionise the fund management industry through our proprietary platform. Our dedicated team of financial experts, lawyers, tech developers, and data scientists are fully committed to turning the organisation to a leading fund services firm, in Europe and beyond. The company was founded in 2020 and has been experiencing rapid growth, already employing more than 75 professionals in two countries.
About the role

You will have the opportunity to be an integral part of the team in a fast-paced work environment. Within the team, you will report to COO.

What you can expect to do in the role

Key Responsibilities:

  • Leading projects, including client integration, service delivery and sales support,

  • being responsible for coordinating clients integration across fundcraft system, 

  • ensuring appropriate support across all Fund Operations teams and other departments,

  • acting as a liaison with Client Senior management and fundcraft,

  • supporting Sales in developing new business/client,

  • establishing a migration plan and KPIs in line with client expectations,

  • assisting with request for proposal process and client pitches,

  • serving as the direct source of information to Product Development,

  • assisting with Data Migrations, Incoming File Testing, Report development, 

  • ensuring all necessary data is captured for client reporting,

  • assisting in client user setup/permissions,

  • working with existing clients on new requirements and process improvements,

  • working with existing clients on efficiencies.

How you will be successful in your application

Must-Have Experience / Qualifications:

  • You hold a diploma in Sales Management/Negotiation field

  • You are open minded 

  • You are a tech lover 

  • You are native in English or equivalent

  • You have minimum 5 years in Sales field

  • You have strong knowledge of funds industry

  • You are looking to build a disruptive approach of the onboarding process 

  • You have an entrepreneurial mindset

  • You display a positive and enthusiastic attitude

  • Finally, you have an amazing sense of humor :)

What you will get in return

A culture where you can thrive..

  • An entrepreneurial culture encouraging creativity and innovative, disruptive ideas;

  • A diverse and fast-paced work environment and the ability to interact with/learn from a wide variety of specialists;

  • A multicultural team promoting our corporate values of Ownership, Transparency, Team spirit, Boldness;

  • Workplace automation and application of new technologies across workflows.

Benefits to support you in your journey..

  • Internal training and career development opportunities;

  • Stock options offerings - our success is your success 

  • Flexible working hours, home working options, attractive package after 1 year 

  • Ergonomic work equipment and spacious, modern offices located in Bertrange, in close proximity to Luxembourg City and easily accessible by bus or car.

Selection process
  • Stage 1: Video interview with our HR department (45 min)

  • Stage 2: Meet the Team: In-person interview with the hiring manager and a senior member of the team (45 min)

  • Stage 3: Interview with a member of the management team (Optional) (45 min)

We are looking forward to hearing from you!
Thank you for your interest in fundcraft! Please fill out the following short form.
Should you have difficulties with the upload of your data, please send an email to hr@fundcraft.lu

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